These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.
By making a purchase you declare that you have read our terms and conditions and have agreed to all of them.
All of our prices are quoted in Euros and are inclusive of V.A.T. at the current rate (23% VAT).
Given prices do not include shipping costs.
We accept payments both through Paypal and ALL major debit/credit cards (through PayPal).
You don't need to have a PayPal account to make a purchase.
If you don't want to pay through options described above, we can agree for a bank transfer, but in such a case, please contact us at: firstname.lastname@example.org
No card details are held by us or by our website.
Please note that we are unable to send out an order until payment has been received and cleared.
Please be patient and remember that everything in our shop is handmade, but we do make our best to send your orders as soon as possible.
SHIPPING and DELIVERY
We send all orders via registered priority shipping (postal or courier service, depending of the buyer's cuntry) with tracking number and receipt confirmation.
Depending on order's value, we often choose shipping with additional insurence which is payed solely by us.
We will inform you via email notification, when your item is dispatched.
In case you are unavailable to receive your order, a card will be put through your door with instructions of what to do next. Please be aware that the post and most couriers will only hold undelivered items for limited time (one week to 3 weeks, depending of the country rules) before returning them to us. Proof of postage will be retained for each dispatch. Please note that bespoke 'made to measure' items may take up to 14 working days before dispatch.
Most of our products are "made to order" or "made to measure". That means they are individually made after each purchase to fit customer's sizes. Therefore, it can even take 7 to 10 business days until we are ready to ship it. In some very special cases it can even take 14 days. All this information is always included in each product description.
NON DELIVERED GOODS
If your order has not been delivered within a reasonable time frame, please notify us immediately.
Shipping usually takes (in businness days):
1-3 days in Poland,
5-7 days for EU countries
5-10 days for USA,Canada
5- 14 days for Australia.
Please note these time frames may be longer around holidays.
We reserve the right to ask you to wait 14 working days before we re-dispatch the order to you. We may need this time to start investigating procedure with shipping service.
Please note all packages have their own tracking number and require a signature on receipt.
If the item is lost, we will send you another one (the same or similar one, due to hand-made production process). In the case of lost package, we will re-send it on our cost. However we reserve the right to charge for re-delivery if the package was not collected on time or if the reason of re-delivery was wrong name or address. We cannot be held responsible for problems incurred by inaccurate delivery information being supplied.
RETURNS AND COMPLAINTS
If for any reason you are unhappy with your item(s), please contact us immediately to arrange return and refund, or exchange.
You must let us know you are returning an item before you send the item back. The item must to be returned to us within 7 days from receiving packages. We will not refund until the item is returned to us in unused and undamaged condition. We will not accept returns after 7 days.
All goods must be returned in the same excellent condition as sent out and must include all original packaging and invoice. You will be required to pay for the return postage and packaging unless the goods are deemed faulty. Once we have received your returned item(s) you will be given a full refund via the payment method of your original purchase.
All items should be returned to the following address -
THORKIL - Pracownia Platnerska, Grzegorz Kulig, ul. Moniuszki 19, 38-400 Krosno, Polska.
Unless the item is faultyWe are unable to refund shipping costs. Please do not return items before contacting us.
Please make sure you have provided us with correct sizes and measurements, while purchasing "made to measure" jewelry. We can't be responsible for wrong sizing and we will not refund shipping cost in such case. If you have problems with providing measurements, please contact us.
Product on photos may seems bigger or smaller than they are in reality, therefore all our product's description include detailed information and measurements. Please use measuring tape or send us an email, if you have any question, or need any additional information or picture.
Please note this does not apply to any bespoke 'made to measure' items. In such cases, if the purchased item is consistent to product description and given measurements and is not falty, we will not accept return and give refund without serious reason.
When you make a purchase we need to collect certain information to enable us to fulfil your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose.
We may use your details and email address to :
- sending forms with questions about quality of our products and services,
- sending promotional emails about new products, discounts, special offers etc.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.
Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups:
(i) Cookies that are needed to provide the service you have asked for
Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.
Here are some examples of essential cookies:
Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you close your web browser.
(ii) Improving your browsing experience
These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.
Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites:
Remembering your preferences and settings, including marketing preferences.
Remembering if you've filled in a survey, so you're not asked to do it again.
Remembering if you've been to the site before. If you are a first-time user, you might see different content to a regular user.
Restricting the number of times you're shown a particular advertisment. This is sometimes called 'frequency capping'.
Showing you information that's relevant to products of ours that you have.
Enabling social media components, like Facebook or Twitter.
Showing 'related article' links that are relevant to the page you're looking at.
Remembering a location you've entered such as weather forecasts.
We like to keep track of what pages and links are popular and which ones don't get used so much to help us keep our sites relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get 'error messages' from web pages.
This group of cookies, often called 'analytics cookies' are used to gather this information. These cookies don't collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works.
Some of our websites and some of the emails you might get from us also contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don't contain or collect any information that identifies you.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CHANGES TO THE TERMS AND CONDITIONS
Thorkil's shop (www.thorkil.moonfruit.com) reserves the right to modify these terms and conditions at any time without prior notice.
None of the above affects your statutory rights as a consumer.
All images and contents of this site are copyright of THORKILSHOP (www.thorkilshop.com), owned by THORKIL - Pracownia Platnerska, Grzegorz Kulig.